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Mar 11, 2022
Are You a Scrumbag? Don’t Worry – It’s a Good Thing: Use Scrum to Fuel Your Successteamwork

work done by several associates with each doing a part but all subordinating personal prominence to the efficiency of the whole.Merriam-Webster’s got it right for the most part, but sometimes a generic definition just won’t cut it. What does teamwork really mean to those involved? What does it consist of? Who’s responsible for what tasks? Why is it important for people to come together to accomplish a common goal rather than just asking people to play to their specific individual strengths? These are questions no dictionary can answer because they’re subjective; they depend on elements like the situation, the team goals, and the personalities, strengths, and weaknesses of those involved.What is the Scrum methodology?Teamwork and the idea of different parts working together in harmony to make up a whole are attributes valued by all companies. Because of that universally held ideology, Scrum was created. Scrum is a very general, flexible working methodology, with the ability to be molded and sculpted to fit the needs of different teams, projects, and deliverable goals.

Scrum is loosely definable, adaptable best at an organization where goals are changing constantly and customers’ needs greatly influence how the organization distributes tasks. In a nutshell, the Scrum methodology adapts to the ever-changing needs of customers and business, and that methodology is yours to do with what you wish.Scrum breaks projects down into chunks called stories, allowing the development team to tackle each story as an independent project. The team works on these stories in set time increments, called sprints. For example, a team may be given a two-week sprint to work on a specific story, and a one-month sprint to work on the next, more challenging story. One of the larger stories could be something like developing a new module for users to quickly find out which policies tie into which accreditation standard(s). A story with a smaller sprint could be something very simple, like having to correct a typo in a field title.Every team needs a leader, and Scrum is no exception. With the Scrum methodology, a Product Owner leads the pack, and is responsible for writing stories and setting priorities. The Product Owner creates storyboards with more detailed specs on a project. He or she also sets priorities on what order the team tackles stories in, as well as assigns specific story tasks to each team member.Just like in sports, a development team thrives under encouragement and support. This is where the Scrum Master comes in.

The Scrum Master is the equivalent of a sports-team coach. He or she is part of the team, but also cheers its members on, helping the team deliver sprints on time and encouraging everyone to do their very best. The Scrum Master is also responsible for holding meetings to ensure the best quality work in the most efficient time bracket.Why Scrum?The Scrum methodology is used for many reasons. As mentioned previously, Scrum is flexible enough to be implemented within any organization and adaptable enough to fit any customer base, business needs, and the personalities, strengths, and project requirements of any development team. As a result, the Scrum methodology makes a project completely developer-owned, allowing the team to take complete ownership and responsibility for all accomplishments and shortcomings. This alleviates the sense of blending into the background that many employees may sometimes feel when working as a small fish in a big pond; with Scrum, this is impossible, because each developer has a specific task and everyone is working together to accomplish a solid common goal.The Scrum methodology also helps alleviate stress in the workplace, because it breaks larger projects up into the aforementioned smaller, more manageable stories. It allows the Product Owner to create a project backlog easily, and ensures team members are on the same page. The stories also allow for a large amount of flexibility. For instance, if a customer has a problem with a specific portion of the product, team members can easily begin work on a new story that applies directly to the customer’s issue instead of having to worry about many aspects of the project at once.One of the best things about the Scrum methodology is that it doesn’t apply only to software development – it is flexible and nimble enough to be used for any kind of task or project. For example, if you have to clean your house for a holiday party, your different rooms could be the project’s stories. As the parental figure, you’d be the product owner, writing and divvying up the different stories. The Scrum master (perhaps the eldest child) would be there helping with the current story (i.e. cleaning the kitchen), while at the same time encouraging his or her younger siblings to complete their sections of the story sprint on time (i.e. by the end of the afternoon).Proud ScrumbucketsThe fact that there’s an increasingly popular working methodology to make it simpler for companies to reach their customers makes it that much easier to uphold a family atmosphere and ensure clients are receiving the best quality service possible. Companies grow and become better because of the Scrum methodology and passing on that knowledge with others will continue to encourage healthy team environments.

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Sep 22, 2020
The Art of Selling: Essential Skills for Success

Selling is more than just exchanging goods or services for money; it is an art that requires a unique blend of skills, strategies, and emotional intelligence. Whether in retail, B2B sales, or real estate, mastering the art of selling can significantly impact one’s success and career growth.

One of the most critical skills in selling is effective communication. Sales professionals must convey the value of their products or services clearly and persuasively. This involves not only articulating features and benefits but also understanding and addressing the needs and concerns of potential customers. Active listening is a vital component of effective communication, as it allows salespeople to tailor their pitch based on the customer’s feedback and inquiries.

Building rapport is another essential aspect of successful selling. Establishing a genuine connection with customers fosters trust and creates a more comfortable environment for discussions. Salespeople can build rapport by finding common ground, showing empathy, and being personable. A strong relationship often leads to customer loyalty and repeat business.

Additionally, understanding the sales process is crucial. This involves identifying potential leads, qualifying them, presenting solutions, handling objections, and closing the sale. Each stage requires specific techniques and approaches, and a skilled salesperson adapts their strategy based on the situation. For instance, addressing objections requires patience and finesse, and effective salespeople view these moments as opportunities to clarify misunderstandings and reinforce value.

Moreover, staying informed about industry trends and competitors is vital for success in selling. Knowledge empowers sales professionals to position their offerings effectively, anticipate customer needs, and respond to market changes.

In conclusion, the art of selling encompasses effective communication, rapport-building, a deep understanding of the sales process, and market awareness. By honing these skills, sales professionals can enhance their effectiveness, leading to greater success and fulfillment in their careers.

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Aug 21, 2019
Appointment Setter Empowerment


Instead we see a shift towards improving the quality, not of each call or pitch, but of each individual appointment setter. There may at this point be an uncomfortable feeling that this inevitably implies an increase in compensation, but that is neither a practical or permanent solution to explore. We turn instead to Maslow’s third level in the hierarchy of needs for all people, including appointment setters: the need to belong.Whether working within your office space or representing your company off-site an appointment setter needs to feel fully integrated with your organization to both perform at an optimal level and keep you well informed about your client base. Of course this point is even more important if the appointment setter is off-site. If the appointment setter feels like they are part of your team than their emotional investment, understanding that their appointment setting influence their co-workers and a pride in the company they represent, may be the motivational push that sets that appointment or closes that deal. So how do we make our appointment setter feel like a part of the team?First we need to open communication on both ends. It is no longer the status quo to speak to agent once, give him or her a script, and only see them on payday.

A relationship needs to develop that creates a comfortable environment for feedback to be sent regularly. On your end, this means taking the time to get to know the appointment setter, examine their work, and give constant praise or criticism when deserved (calling regularly to your off-site appointment setter can be a sure way to touch on those elements). What you will get in return in addition to better performing appointment setter is the peace of mind that you will be kept well informed about your lead generation efforts.So when you decide to take on a sales agent to increase traffic, take the initiative to ensure that the two of you will have the kind of relationship that will benefit your business. The subtleties of feeling like a member of your organization can really enable that agent to produce amazing results in B2B Sales campaigns.Idea2Result provides a tactical plan to bring your vision into reality.

You are great at your business, we are great at ours. Business Development is a key ingredient to successful growth, given many options for branding, marketing, advertising and salesmanship, our involvement will help to avoid many “pitfalls” and get you faster to the finish line.Appointment Setting, Telemarketing, Call Center, Lead Generation, Outside Sales, Telemarketing Services, Call Center Services, Appointment Setter, Sales Lead Generation, Outsourced Sales, Outbound Call Center, Telemarketing Companies, Business Process Outsourcing.

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Jun 2, 2019
Customer Experience Solutions That Make Banking Easy For Customers


Financial services are services provided by institutions that manage money. Wikipedia defines financial services as “the economic services provided by the finance industry, which encompasses a broad range of organizations that manage money, including credit unions, banks, credit card companies, insurance companies, consumer finance companies, stock brokerages, investment funds, and some government sponsored enterprises.” During the economic recession the financial services industry took a beating as people began to act cautiously with respect to money. As the deposits went down, the customer service became poor leading to low customer satisfaction. Moreover, the introduction of new fees further complicated the situation. As a result, consumers began to change banks or credit card companies for a good banking customer experience and did not stop until they found one.With the advent of the Internet and its paraphernalia, most customers carry out financial transactions online.

Financial service institutions need to keep pace with consumers and offer customer service when and how their consumers demand it since this is the only way to retain customers. Most enterprises often forget the fact that in order to grow and expand they need the support of customers and therefore ensuring good customer experience is of utmost importance. However, most enterprises fail to do so.Realizing the problems faced by customers with respect to financial institutions many enterprises have come up with intuitive customer experience solutions. These solutions?? Anticipate what consumers want, gives them easier ways to get things done and builds brand loyalty?? Make company-to-consumer connections intelligent, integrated and immersive-across all touch points?? Help B-to-C enterprises get closer to their customers by giving them complete access to information, at any time, from anywhere, through any channel

The customer experience solutions are truly intuitive since it not only changes the way service is delivered to the consumers but also alters the way the consumers receive and react to those services. These solutions truly make banking easy for consumers. However, not just consumers but financial institutions also make gains with these solutions. It helps banks and credit card issuers in customer acquisition, activation, up selling and cross selling of products. Besides, it helps banks and insurance companies in customer support.With customers playing a dominant role in the success of any enterprise, customer experience solutions have become a vital investment in enhancing the customer experience.

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