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Aug 21, 2019
Appointment Setter Empowerment


Instead we see a shift towards improving the quality, not of each call or pitch, but of each individual appointment setter. There may at this point be an uncomfortable feeling that this inevitably implies an increase in compensation, but that is neither a practical or permanent solution to explore. We turn instead to Maslow’s third level in the hierarchy of needs for all people, including appointment setters: the need to belong.Whether working within your office space or representing your company off-site an appointment setter needs to feel fully integrated with your organization to both perform at an optimal level and keep you well informed about your client base. Of course this point is even more important if the appointment setter is off-site. If the appointment setter feels like they are part of your team than their emotional investment, understanding that their appointment setting influence their co-workers and a pride in the company they represent, may be the motivational push that sets that appointment or closes that deal. So how do we make our appointment setter feel like a part of the team?First we need to open communication on both ends. It is no longer the status quo to speak to agent once, give him or her a script, and only see them on payday.

A relationship needs to develop that creates a comfortable environment for feedback to be sent regularly. On your end, this means taking the time to get to know the appointment setter, examine their work, and give constant praise or criticism when deserved (calling regularly to your off-site appointment setter can be a sure way to touch on those elements). What you will get in return in addition to better performing appointment setter is the peace of mind that you will be kept well informed about your lead generation efforts.So when you decide to take on a sales agent to increase traffic, take the initiative to ensure that the two of you will have the kind of relationship that will benefit your business. The subtleties of feeling like a member of your organization can really enable that agent to produce amazing results in B2B Sales campaigns.Idea2Result provides a tactical plan to bring your vision into reality.

You are great at your business, we are great at ours. Business Development is a key ingredient to successful growth, given many options for branding, marketing, advertising and salesmanship, our involvement will help to avoid many “pitfalls” and get you faster to the finish line.Appointment Setting, Telemarketing, Call Center, Lead Generation, Outside Sales, Telemarketing Services, Call Center Services, Appointment Setter, Sales Lead Generation, Outsourced Sales, Outbound Call Center, Telemarketing Companies, Business Process Outsourcing.

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Jun 2, 2019
Customer Experience Solutions That Make Banking Easy For Customers


Financial services are services provided by institutions that manage money. Wikipedia defines financial services as “the economic services provided by the finance industry, which encompasses a broad range of organizations that manage money, including credit unions, banks, credit card companies, insurance companies, consumer finance companies, stock brokerages, investment funds, and some government sponsored enterprises.” During the economic recession the financial services industry took a beating as people began to act cautiously with respect to money. As the deposits went down, the customer service became poor leading to low customer satisfaction. Moreover, the introduction of new fees further complicated the situation. As a result, consumers began to change banks or credit card companies for a good banking customer experience and did not stop until they found one.With the advent of the Internet and its paraphernalia, most customers carry out financial transactions online.

Financial service institutions need to keep pace with consumers and offer customer service when and how their consumers demand it since this is the only way to retain customers. Most enterprises often forget the fact that in order to grow and expand they need the support of customers and therefore ensuring good customer experience is of utmost importance. However, most enterprises fail to do so.Realizing the problems faced by customers with respect to financial institutions many enterprises have come up with intuitive customer experience solutions. These solutions?? Anticipate what consumers want, gives them easier ways to get things done and builds brand loyalty?? Make company-to-consumer connections intelligent, integrated and immersive-across all touch points?? Help B-to-C enterprises get closer to their customers by giving them complete access to information, at any time, from anywhere, through any channel

The customer experience solutions are truly intuitive since it not only changes the way service is delivered to the consumers but also alters the way the consumers receive and react to those services. These solutions truly make banking easy for consumers. However, not just consumers but financial institutions also make gains with these solutions. It helps banks and credit card issuers in customer acquisition, activation, up selling and cross selling of products. Besides, it helps banks and insurance companies in customer support.With customers playing a dominant role in the success of any enterprise, customer experience solutions have become a vital investment in enhancing the customer experience.

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